AFT Support Model
- Free users are allowed to use the software for free forever on sim and use the turnkey workspaces provided, email support is limited to troubleshooting for installation for usage.
- For paying premium members you are provided:
- Priority support, email and where required skype and TeamViewer remote assistance
- Assistance with questions on customizing the settings to match your trade plan requirements
- All users free and premium are welcome to the Online Trading Community Trading Group where you will also have support and members collaboration, education resources as well as live market trading systems, trade signals, news and fundamentals. - Simply visit us here at our ATS/AFT Discord Group
- What we don't provide due to the support overhead would be financially untenable:
- We do not provide Q&As about every feature and component and formula - this is more of a grab the wheel, use the pedals and gears and drive... you don't need to know the nuts and bolts under the hood to drive and win the race.
- We don't provide a financial systems engineering lesson or support in algorithmic trading development or a platform for traders who want to go off the trail and discover other things and expect support for their holy grail quest - but they are welcome to do that under their own steam.
Understand the support model
For AFT we operate a very low support overhead to provide the lowest price in the whole ecosystem for the best systems available. So as a free customer you will need to roll up your sleeves and dig in to the self assisted support all the information required is there.
We provide support for the turnkey workspaces usage and components. Please note we are not here to spend time and cost to answer questions on the chemical formula of the components or to answer the whim of the curious.
Simply follow the guides install, connect and open the workspace, practice trading- if you want to customize the settings for stops and so on you can use the guidance etc.
But for sure If you find a hole in the knowledge base provided please ask for a specific question and topic and we will provide it: https://algofuturestrader.com/support/aft-quick-start-guidance/
Free Trading Tools and Trade Coaching for the New York Session Open Indices Futures Trading
- FREE trading group access: Live Market Trading commentary calls and mentoring with live streaming algo server
- FREE Alpha Web Trader Access: Realtime Day Trading Tools for Futures, ETFs and FAANG
1 to 1 Assistance and Coaching session
If you are struggling with the self assisted support model that's fine we offer premium packages.
For example If you want live 1 to 1 assistance as a free user NT& Setup then we offer these packages:
AFT7 Downloads 100% Free for sim, demo, replay trading
Please visit https://algofuturestrader.com/downloads/
- AFT7 NinjaTrader 7 Installation quick guide
- AFT7 Fast Start Guide
- AFT7 Downloads - AFT7 System Installers
- AFT7 Plug And Trade - Install, Connect and Trade
- AFT7 Session Open Breakout Trading Basics
- AFT7 TrendOmeter Basics
For more guidance tips tricks and videos please connect to AFT